Project Summary
Date: November 2007 – Present
Details:
Deployment Solutions provides onsite technical
support nationwide for a well known Internet Service
Provider (ISP). We receive work orders daily for over 75
different properties in the US. With a dedicated project
manager and local techs all over the US, we are often able
to schedule and complete work orders in less than 24hrs of
receiving the initial request. In addition to completing
break fix work orders, we also perform equipment installs
and detailed site surveys at our customer’s properties. We
have completely set up over 5 brand new properties from the
construction phase by installing all equipment in the Main
Distribution Facility (MDF) room and installing all
racks/equipment in the Intermediate Distribution Facility
(IDF) rooms. Our technicians work to resolve issues in all
aspects of computer networking, from diagnosing complex MDF
equipment problems to working with end-users to resolve
connectivity issues.
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Over 90% of our customers return to Deployment Solutions for additional services and future projects. We are able to dispatch technicians within 24hrs for any urgent break fixes, often resulting in a tech visit and resolution just hours from receiving the initial work order from our customers.
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